Terms of Service

By accessing or using NafcoReply ("Service," "Platform"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

We may modify these Terms at any time. Continued use after changes constitutes acceptance of the modified Terms.

You must be at least 18 years old and capable of forming a binding contract to use NafcoReply. By using the Service, you represent that you meet these requirements.

If you are using NafcoReply on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

To use NafcoReply, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate

NafcoReply provides workspace accounts for teams. Workspace owners can:

• Invite and remove team members
• Configure workspace settings
• Connect messaging channels
• Access workspace data and conversations
• Manage billing and subscriptions

Team members' access to workspace data is controlled by the workspace owner.

You agree to:

• Provide accurate information
• Use the Service in compliance with applicable laws
• Respect the rights of others
• Maintain the security of your account
• Use the Service only for lawful purposes
• Not attempt to gain unauthorized access
• Not interfere with the Service's operation

You agree not to use NafcoReply to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Send spam or unsolicited messages
• Distribute malware or malicious code
• Harass, threaten, or abuse others
• Impersonate others or misrepresent affiliations
• Collect user data without consent
• Interfere with service operation
• Circumvent security measures

When using NafcoReply to manage customer conversations, you are responsible for:

• Compliance with messaging platform terms (WhatsApp, Instagram, Facebook)
• Obtaining necessary consents for customer communication
• Content of messages sent through the platform
• Compliance with anti-spam and marketing laws
• Respecting customer privacy and data protection rights

NafcoReply integrates with third-party services including Meta platforms (WhatsApp, Instagram, Facebook). Your use of these integrations is subject to:

• The third-party service's own terms and policies
• Permissions and authorizations you grant
• The availability and functionality of third-party APIs

We are not responsible for third-party services or their changes, interruptions, or discontinuation.

When connecting Meta platforms to NafcoReply, you must:

• Comply with Meta Platform Terms and Policies
• Have proper authorization for connected accounts
• Follow WhatsApp Business Policy if using WhatsApp
• Follow Instagram and Facebook messaging policies
• Not use data in ways prohibited by Meta

NafcoReply is offered on a subscription basis. By subscribing:

• You authorize recurring charges to your payment method
• Subscriptions renew automatically unless cancelled
• You are responsible for all charges incurred
• Prices may change with notice to existing subscribers
• Refunds are provided according to our refund policy

Failure to pay may result in service suspension or termination.

Free trials may be offered at our discretion. Trial terms will be specified at signup. At trial end, you will be charged unless you cancel before the trial period ends.

You may cancel your subscription at any time. Upon cancellation:

• You retain access until the end of your billing period
• No refunds for partial periods unless required by law
• Your data is retained for 30 days before deletion
• You can export your data before cancellation

We may suspend or terminate your access if:

• You violate these Terms
• Your account poses a security risk
• You fail to pay fees
• Required by law or third-party platform
• You engage in fraudulent activity

Upon termination, your right to use the Service ends immediately. We may delete your data according to our retention policy.

NafcoReply and its content, features, and functionality are owned by us and are protected by intellectual property laws. You may not:

• Copy, modify, or create derivative works
• Reverse engineer or decompile the Service
• Remove proprietary notices
• Use our trademarks without permission

You retain ownership of content you submit through NafcoReply. By using the Service, you grant us a license to use, store, and process your content to provide the Service.

We strive to maintain high availability but do not guarantee uninterrupted access. The Service is provided "as is" and "as available." We may:

• Perform maintenance that temporarily limits access
• Modify or discontinue features
• Experience downtime due to factors beyond our control

NafcoReply may contain links to or integrate with third-party services. We are not responsible for third-party content, services, or practices. Your use of third-party services is at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
• WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION
• WE DO NOT WARRANT RESULTS OR FITNESS FOR PARTICULAR PURPOSE

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES ARISING FROM YOUR USE OF THE SERVICE
• DAMAGES EXCEEDING AMOUNTS PAID TO US IN THE PAST 12 MONTHS

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you submit through the Service

We reserve the right to modify or discontinue the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation.

These Terms are governed by applicable laws. Any disputes shall be resolved through:

• Good faith negotiation first
• Binding arbitration if negotiation fails
• Applicable jurisdiction as specified by law

Class action waiver: disputes must be resolved individually, not as part of a class action.

Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement.

Severability: If any provision is unenforceable, remaining provisions remain in effect.

Waiver: Failure to enforce any right does not waive that right.

Assignment: You may not assign these Terms. We may assign them without notice.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

For questions about these Terms, contact us: